Concept Japan Kosome Karakusa Mug

Delivery

Delivery Fees

All orders under $99 will incur a standard delivery fee of $9.95 (except for products that require Large & Heavy delivery fee and Minimax Marketplace/Online Exclusive products). We reserve the right to charge additional shipping fees for large and commercial orders. In particular, orders over 20kg and orders that are subject to cubing. You will be contacted for an extra postage quote. Large & Heavy delivery fee is $30 dollars. Products that require a Large & Heavy delivery fee are flagged.

Delivery Times

Your order will be delivered in 3-10 working days from dispatch, depending on your location. Please note we only ship orders to Australian residential or business postal addresses. Minimax is not liable for any loss, damage or injury you or any third party suffers as a result of delivery. We will not be liable for late delivery by Australia Post. Late delivery does not entitle you to cancel the purchase. Minimax's obligations in relation to delivery end when order is collected by Australia Post for delivery to your nominated delivery point.

Dispatch Timeframe

Most orders are processed the next business day and dispatched within 72 hours. Orders placed after 12pm Friday and over the weekend won't be processed until Monday.

Incorrect Product Arrives or is Damaged

If for some reason your product(s) arrived damaged, email us on returns@minimax.com.au Please make sure you contact us within 7 days of accepting delivery. We will respond with 72hrs.

Australia Post eParcel

Australia Post eParcel is a door-to-door service. We can deliver to residential addresses, business addresses and PO boxes. When shipping to a business address please ensure that you specify the business name. All orders must be signed for on delivery. If you are not present when delivery takes place a postal card will be left, and the parcel can be collected from the nearest post office at a later time.

Order Status and Tracking

After your order has been fulfilled, a confirmation email will be sent to the email address you provided. This email will provide you with a tracking number.

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Click & Collect

Shop Online & Pick-up in Store. Use our 3 hour click and collect service, available at all Minimax stores. It's quick, easy, and hassle-free. Find your local Minimax store locations here.

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Stores

Minimax has 15 stores across Victoria, South Australia and Tasmania and we service the whole of Australia via online delivery.

Find your local Minimax store locations here.