Online Orders

At Minimax, we know that reliable and efficient delivery is essential to a seamless shopping experience. That's why we use different shipping services to deliver our products to your home, business, or workplace via the fastest and safest means possible. Our team works tirelessly to ensure that your orders are processed and shipped as quickly as possible, and that they arrive at your doorstep on time and in perfect condition.


Below, we've outlined all the information you need about our delivery services, including shipping fees, delivery times, as well as an optional package protection service for added peace of mind.

Delivery Fees

All orders under $99 will incur a standard delivery fee of $9.95 (except for products that require Large & Heavy delivery fee and Minimax Marketplace/Online Exclusive products). We reserve the right to charge additional shipping fees for large and commercial orders. In particular, orders over 20kg and orders that are subject to cubing. You will be contacted for an extra postage quote. Large & Heavy delivery fee is $30 dollars. Products that require a Large & Heavy delivery fee are flagged.

Delivery Times


Your order will be delivered in 3-10 working days from dispatch, depending on your location. Please note we only ship orders to Australian residential or business postal addresses. Minimax is not liable for any loss, damage or injury you or any third party suffers as a result of delivery. We will not be liable for late delivery by Australia Post. Late delivery does not entitle you to cancel the purchase. Minimax's obligations in relation to delivery end when order is collected by Australia Post for delivery to your nominated delivery point.

Dispatch Timeframe


Most orders are processed the next business day and dispatched with 72 hours. Currently our delivery time is 4-5 Business Days. Orders placed after 12pm Friday and over the weekend won't be processed until Monday.

Incorrect Product Arrives or is Damaged


If for some reason your product(s) arrived damaged, email us on returns@minimax.com.au Please make sure you contact us within 7 days of accepting delivery. We will respond with 72hrs.

Australia Post eParcel


Australia Post eParcel is a door-to-door service. We can deliver to residential addresses, business addresses and PO boxes. When shipping to a business address please ensure that you specify the business name. All orders must be signed for on delivery. If you are not present when delivery takes place a postal card will be left, and the parcel can be collected from the nearest post office at a later time.

Order Status and Tracking


After your order has been fulfilled, a confirmation email will be sent to the email address you provided. This email will provide you with a tracking number.

Route & Green Package Protection

Before you place your order (in the cart or checkout) you can choose to pay for insurance (if it is lost, damaged, or stolen) & carbon neutral shipping via Route. It is charged at 2% of your order total and will be added to your order as another product.

What is Route and Green Package Protection?

Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.


Every time you add Green Package Protection to your order, Route donates to support an

agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.


You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here


Purchased Route's Green Package Protection and looking to file a shipping issue online? File here

What is Carbon Neutral Shipping?

Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.

How does Green Package Protection/Carbon Neutral Shipping work?

Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.

Where is My Order?

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

How Does Route Work?

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.


Need to file a claim? File here

How Does Route Process Refunds or Reorders?

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.


In both cases, the Route Premium cost will not be refunded.


Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

When Should I File a Claim?

Marked As Delivered (Stolen)

• Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered.

• Please note, some order issues may require a police report to be filed.


Stuck In Transit (Lost)

• For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

• For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.


Damaged

• Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.


All of Route’s policies are listed here

What if My Order Never Arrives or is Stolen?

Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout.


If your order has not arrived, please file a claim with Route here.

What if My Order Arrives Damaged?

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.


If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.


You can file a claim with Route here.


If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.


You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.


Haven’t downloaded the app yet?Download here

What are Route’s Terms and Conditions?

Is Route a Licensed Insurance Company?

Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.

Australia Post eParcel

Australia Post eParcel is a door to door service. We can deliver to residential addresses, business addresses and PO boxes. When shipping to a business address please ensure that you specify the business name. All orders must be signed for on delivery. If you are not present when delivery takes place a postal card will be left and the parcel can be collected from the nearest post office at a later time.

In-Store

Visit one of our Minimax stores across Victoria, Tasmania and South Australia. Click below to find your nearest Minimax.

Minimax Gift Cards

In-Store Gift Card

A Minimax In-Store Gift Card is delivered to the receiver via Aust Post Express and can be used in any Minimax Store.

Online Gift Card

A Minimax Online Gift Card is delivered to the receiver via email with an online code.